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A shared inbox for customer chats

Short guides for teams who answer clients in WhatsApp, Telegram, Instagram and email and want one desk instead of five open apps.

One inbox for WhatsApp, Telegram and Instagram Five apps hide the same customer. One inbox shows the channel, the last reply and who should answer next. Read Stop losing customer messages across chats The client wrote in Telegram while you watched WhatsApp. A shared inbox puts both threads on one list before the lead goes cold. Read Assign conversations to your team without another tool A second tool splits the work from the chat. Assign the conversation where the customer already wrote. Read