Assign conversations to your team without another tool

A chat that nobody owns gets two replies or none. Spreadsheets and task boards try to fix that, then drift from the real thread. Assign conversations to your team without another tool: put the owner on the same conversation they will answer, on the same desk that already holds WhatsApp, Telegram, Instagram and email.

Why a second board fails

The moment you copy a chat into a task, you create a second source of truth. The customer writes again. The task is stale. Someone closes the card while the Telegram thread is still hot. Assignment inside the inbox keeps the work attached to the messages.

• The owner is visible on the conversation row
• The rest of the workspace can still open the thread
• Replies stay on the original channel
• You do not paste chat exports into a project tool

Assign on the desk you already use

Talk loads the assigned teammate with the conversation. You pick who should answer, they open the inbox, they see their threads. Sales can own inbound WhatsApp. Support can own email. Marketing can own Instagram. Nobody needs a second login to know what is theirs.

If the owner is away, another person on the workspace can still read the history and reply. The assignment is a signal, not a lock that hides the client.

Drafts still sit on the thread

Gemini drafts from the conversation and your knowledge base. The assigned person edits and sends. That is faster than writing a brief in another app and then switching back to chat. Auto-reply stays optional. Humans keep the last word on tone.

Start with names, not a new process

Open Talk by Integrono, connect the channels, and assign the live threads today. The product is a unified inbox with assignment and Gemini drafts, not a project suite. Register the desk, invite the people who already answer chats, and drop the side board that never matched the customer.